Effective: January 01, 2022 (Version 1)

Welcome to BaseBites (“we”, “us”, “BaseBites”). This Agreement and Policies document (“Agreement”) governs your use of the BaseBites website, mobile apps, and related services (collectively, the “Services”). By creating an account or placing an order, you agree to this Agreement in full.

1. Acceptance of Terms

By accessing or using BaseBites, you agree to follow all rules and policies outlined in this Agreement. If you do not agree, do not use our Services.

2. Eligibility

  • You must be at least 18 years old.

  • You must have the legal capacity to enter a binding agreement.

3. Account Registration

  • Provide accurate, current, and complete information.

  • Keep your password and account secure.

  • You are responsible for all activity under your account.

  • BaseBites may suspend or terminate accounts for violation of these Terms.

4. Service Description

  • BaseBites connects customers with restaurants and independent delivery partners.

  • We do not prepare food; restaurants operate independently.

  • Delivery is facilitated by independent delivery partners (“Dashers”).

5. Orders, Payment & Delivery Fees

5.1 Orders & Payment

  • Orders are subject to restaurant acceptance.

  • Payment is due at the time of order.

  • Prices and availability may change without notice.

5.2 Delivery Fees

Customers pay delivery fees according to distance:

  • 0.1–5 miles: $13.50

  • 5.1–10 miles: $20.50

  • 10.1–15 miles: $27.50

5.3 Estimated Delivery

  • Delivery times are estimates only; delays may occur.

  • BaseBites is not liable for delays caused by restaurants or delivery partners.

6. Cancellation & Refund Policy

  • Orders can be canceled within 5 minutes of placement.

  • After preparation begins, cancellations may not be accepted.

  • Refunds are issued at BaseBites’ discretion for:

    • Restaurant errors (wrong or missing items)

    • Delivery failures or significant delays

    • Other service-related issues

  • Delivery fees are generally non-refundable.

  • Tips go directly to Dashers and are non-refundable.

7. User Conduct

You agree not to:

  • Use Services for unlawful purposes.

  • Harass or harm others.

  • Violate local laws or regulations.

  • Falsify account information or payment methods.

8. Privacy Policy

BaseBites respects your privacy. By using the Services, you agree to our collection and use of your personal information:

  • Information Collected: Name, email, phone number, payment details, order info, device info, app usage.

  • Use of Information: Process orders, communicate updates, improve Services, comply with laws.

  • Information Sharing: With restaurants, Dashers, service providers, or if required by law.

  • User Rights: Access, update, or delete personal information via 470‑222‑3130 or www.base-bites.com.

9. Safety & Guidelines

Customer Safety

  • Verify the delivery partner before accepting the order.

  • Inspect food for damage or missing items upon delivery.

Delivery Partner Safety

  • Dashers must comply with local traffic laws.

  • Use appropriate protective equipment when needed.

  • Maintain insurance for vehicles used for deliveries.

Reporting Issues

  • Report safety or service concerns to 470‑222‑3130 or www.base-bites.com immediately.

10. Disclaimers & Limitation of Liability

  • Services are provided “as is” and “as available.”

  • BaseBites is not liable for indirect, incidental, or consequential damages.

  • Maximum liability is limited to the amount paid for the relevant order.

11. Indemnification

You agree to indemnify and hold BaseBites harmless from claims arising from your use of the Services or violation of this Agreement.

12. Governing Law & Dispute Resolution

This Agreement is governed by the laws of the state where BaseBites operates. Disputes may be resolved via arbitration or in applicable courts.

13. Contact Information

For questions, concerns, or requests:
Phone: 470‑222‑3130
Website: www.base-bites.com