Base Bites

BaseBites Privacy Policy

Effective: January 01, 2022 (Version 1)

Our Privacy Policy applies to all platforms and services BaseBites offers, including our website, www.base-bites.com, and mobile applications (collectively “Services”) and applies the same to all users, whether you are a driver who picks-up, carries or drops-off goods (“Driver”), someone using our Services to send goods with a Driver (“Sender”), the recipient of goods (“Recipient”) or someone who signs-up to potentially use our Services (collectively, “Users”).

BY USING OUR SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THIS PRIVACY POLICY. If you do not agree with the Privacy Policy, you should not use our Services or give us any of your personal information. You should also review BaseBites’ Terms and Conditions, which also apply to your use of the Services.

What Information Do We Collect and How?

Personal Information You Provide.
Information We Collect When You Use the Services.
Information From Third Parties.
How We Use Your Information.
When and How We Share Your Information With Third Parties.
Your Rights and Choices Regarding Your Information.

All Users.

California Residents.

Other Things for You to Know.

Changes To Our Privacy Policy.

What Information Do We Collect and How?

We collect personal information from several different sources, including information you provide directly to us, when you use the Services, and from third parties.
Personal Information You Provide.
Account Information. When you sign up to use our Services, we collect the personal information you provide to us, including your name, email address, mobile phone number, and payment information. You may choose to share additional information as well, such as a profile photo or saved addresses, and set up other preferences.
Driver Information. If you apply to be a Driver, we collect the personal information you provide in your application, including your name, email address, mobile phone number, date of birth, profile photo, physical address, social security number, driver’s license information, vehicle information, and auto insurance information. We also collect the payment information you provide, including your bank routing numbers and tax information.
Biometric Data. In order to be eligible to perform certain Gigs and to help protect against theft and fraud, we may ask you to submit additional personal information to verify your identity, including biometric information or identifiers such as a selfie, scan of your driver’s license and/or other government ID or photo, scan of your face, facial patterns, fingerprints, and voice or typing cadence (“biometric data”).
Communications. When you contact us or we contact you, post questions or reviews, or contribute to our blogs or BaseBites’ community forum, we collect the information that you provide, including the contents of messages or attachments you send us.
Ratings and Feedback. When you rate and provide feedback about Senders, Recipients, Drivers, or the Services, we collect all of the information you provide.
BaseBites Referral Programs. If you participate in any BaseBites referral program, such as recommending our Services to a friend or recommending a friend to use BaseBites, we may ask you for certain information about your friend, including their name and email address or mobile number. We store this information for the purpose of contacting the referral about our Services and tracking the success of our referral programs.
Consumer Reports. If you form an account as a Driver, BaseBites will collect the information contained in any consumer report produced in connection with the formation of your BaseBites account.
Information We Collect When You Use the Services.
Usage Information. We collect information about your use of the Services, including pick-up and drop-off information, package details, date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Services, including the pages and content you view on the web site or app, and the dates and times you access the Services.
Geo-location. If you are a Driver and have agreed to our collection of your geo-location information, your device will share your GPS coordinates when the BaseBites mobile application is open and when the BaseBites mobile application is not open but your mobile device is turned on. You can turn off our collection of your geo-location information at any time through your device settings. If you are a Sender or Recipient your GPS coordinates may be collected as needed to record and document the pick-up and drop off of your particular Gig.
Information About Your Device. We collect information about the device you use to access the Services, including device manufacturer and model, operating system, the mobile browser you use, mobile carrier, device and advertising identifiers, IP address, and preferences and settings (such as preferred language and push notification settings).
Cookies, Analytics and Third Party Technologies. We and our third-party service providers use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with our Services, including the technologies listed below:
Cookies. A cookie is a data file placed on your computer or mobile device when it is used to access our Services. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our Website and web pages.
Web Beacons. Web beacons are tiny graphics with a unique identifier (“1×1 GIFs” or “clear GIFs”), similar in function to cookies, and are used to track the online movements of web users. Web beacons allow us to understand how Users navigate our Services and what content is effective, which allows us to manage and improve the Services. We also use web beacon technologies to count Users of our Services, how many of the e-mails we send were opened and how many particular articles or links on our pages were actually viewed.
Embedded Scripts. Embedded Scripts are programming code and collect information about your exchanges and communications with our Services. They are temporarily downloaded onto your device from our web server (or from a third party service provider), and are active only while you are connected to our Services. The code is deactivated and/or deleted after.
Information From Third Parties.
If you have signed up for Co-Branded Services (see below), BaseBites will receive information from our partner about you, your Gig, and delivery details. BaseBites will use any such information consistent with the terms of this Policy.
In the normal course of business we may supplement the information we collect about Users with outside records from third parties, including governmental agencies and consumer report providers, financial service providers, and advertising providers.

How We Use Your Information.

To Verify Your Identity and Protect Against Fraud. We use your personal information, biometric data, and/or geo-location information, to verify your identity, location, help make our app and service secure, and to protect against and investigate fraud.
To Provide and Operate the Services. We use your personal information to process your account registration and to verify your information is valid and up-to-date, to respond to your inquiries, provide the services you request (including to communicate with you about a Gig or a delivery), process payments, and otherwise manage your account and provide you with related services. If you are a Driver, we use your geo-location information to enable the Sender and the Recipient, to track the progress of their delivery, as well as to present you with potential Gigs close to your geo-location. You may turn off our collection of geo-location information at any time through your device settings. If you are a Sender or Recipient, we share your geo-location information with the Driver performing your Gig to facilitate pick-up and drop-off of your Gig.
We may also use your personal information to customize your experience with our Services, or to serve you content that is most relevant to you, and to enable you to participate in a variety of our Services’ features such as Promotions (see below) and to administer these activities. We may also use your personal information, biometric data and geo-location information to investigate and resolve incidents in connection with the Services.
Improving the Services. We use your personal information and geo-location information to perform research, testing, and analysis; develop new products, features, partnerships, and services; prevent, find, and resolve software or hardware issues; and monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Account Formation. We will use your personal information to complete the formation of your User account on the BaseBites platform
To the extent permitted by applicable law, we may also use your personal information, biometric data, geo-location information, and other information we collect as we believe to be necessary or appropriate for certain essential purposes, including:
to comply with applicable law and legal process
to respond to requests from public and government authorities, including public and government authorities outside your country of residence
to detect, prevent, or investigate potential security incidents or fraud
to facilitate the functionality of our website and mobile application
to enforce our terms and conditions
to protect our operations
to protect our rights, privacy, safety or property, security and/or that of you or others
to allow us to pursue available remedies or limit the damages that we may sustain.

If you submit any information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

When and How We Share Your Information With Third Parties.

We do not sell your personal information, biometric data or geo-location information. To deliver our Services, we may share your personal information, biometric data or geo-location information with other Users, third parties, and service providers in the following ways:

User Content. Your member profile and information that you post or share, such as photos, reviews, comments, suggestions, questions about a Gig, information about you or your experience, posts or comments on BaseBites’ blogs or community forums (collectively “User Content”), may be seen and shared with other Users of our Services or the public. You should therefore think carefully before deciding what information you share.

Information Shared Between Users. If you are a Sender or a Recipient, we provide some of your personal information, such as your first name, photo, and details about the pick-up and drop-off location of your Gig, to the Driver who offers on and/or performs your Gig, so that the Driver may contact you, facilitate pick-up and delivery, and so that you can track the progress and delivery of your Gig. If you are a Driver, while you are performing a Gig, we may share your geo-location information with both the Sender and the Recipient of the Gig so that the Sender and the Recipient can track the progress and delivery of the Gig. If you are a Sender or Recipient, we may also share your geo-location information with the Driver performing your Gig so that the Driver may determine the route to reach the pick-up and drop-off addresses and otherwise facilitate pick-up and drop-off of your Gig.

Third Parties Providing Services on Our Behalf. BaseBites uses third party vendors to assist in providing the Services to Users. We may provide these vendors with access to the following categories of personal information (as we have done for the past 12 months):

personal identifiers, such as your name, address, email address, date of birth, government identification number (such as social security number), drivers license information and scans of your driver’s license and/or other government ID photo, vehicle information, and auto insurance information

biometric information or identifiers such as a selfie, scan of your driver’s license and/or other government ID or photo, scan of your face, facial patterns, fingerprints, and voice or typing cadence (“biometric data”)

geo-location information

financial information such as bank routing numbers, tax information, and any other payment information you provide us

transaction information, such as Gig information, user statistics and feedback, and user transaction history

Internet or other electronic network activity information, such as IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers

We may disclose your personal information, biometric data and geo-location information for the following business purposes: verify your identity, design and/or operate the Services, track our Services’ analytics, process payments, assist in anti-fraud and security measures, help us provide customer support to our Users and to enable BaseBites to provide many administrative services, including sending our Users special offers and targeted advertisements, hosting our account formation forms, performing technical and maintenance services, database management, web analytics, and other administrative services.

BaseBites and our vendors will retain any of your biometric data collected for only as long as is needed for the services you provide, or for three years after the date of your last interaction with us, whichever is earlier. At the completion of the retention period we destroy your biometric data by deleting all such data from our servers.

Google Analytics. BaseBites uses Google Analytics Display Advertising, including Remarketing, Google Display Network Impression Reporting, the DoubleClick Cookie and/or Google Analytics Demographics and Interest Reporting to target and serve ads based on your past visits to our website, to gather information about the success of ad impressions and our Users’ interactions with ad impressions, measure and research the effectiveness of BaseBites’ features, offerings, advertisements, and email communications (by determining which emails you open and act upon) and other uses of ad services related to visits to our site or use of the mobile app. In conjunction with these features, your web browser automatically sends certain information to Google when you visit our site or use the app. To see how Google uses your information go to How Google uses data.

Users can opt out of Google Analytics for Display Advertising using Google Analytics opt-out browser add-on.

Co-Branded Services. At times, some of our Services may be provided to you in association with third parties including certain customers, charities and sponsors (“Co-Branded Services”) and your use of these Co-Branded Services may require you or us to disclose certain of your information to the third party, for instance to confirm your package has been delivered. Any Co-Branded Services offered to you will specifically identify the third party. Any information that you disclose directly to a third party will be subject to that party’s posted privacy policy.

Sweepstakes, Contests and Promotions. From time to time BaseBites and/ or its parent company, direct and indirect subsidiaries of such parent company, and/or its affiliates may offer sweepstakes, contests, and other promotions and special offers (each a “Promotion”). You agree that we may share certain of your information with our parent company, the direct and indirect subsidiaries of such parent company, and its affiliates in order to make any such Promotion available to you. Each Promotion will identify the third party and may contain specific rules and requirements, and request certain of your information, which will be disclosed to you at the time of sign-up. If you choose to take advantage of a Promotion, the information you provide may be disclosed to additional third parties or the public in connection with the administration of such Promotion, any information that you disclose directly to a third party in connection with a Promotion will be subject to that third party’s posted privacy policy.

Legal Reasons. We may access, use, preserve, transfer and disclose your personal information, your biometric data, and your geo-location information to government, law enforcement officials and/or private parties as we reasonably determine to be necessary and appropriate to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; to protect the safety, rights, property or security of BaseBites, our Services or any third party, including you; to protect the safety of the public; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity we reasonably consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

Investors and Affiliates. We may share all of your information and data with current, future and prospective individual investors or with our parent, subsidiaries and affiliates for internal reasons, including, during the course of any due diligence process.

Business Transfers and Financings. We may disclose and transfer all of your information and data to a prospective or subsequent owner, co-owner or operator of the Services or applicable database or in connection with a financing, corporate merger, consolidation, restructuring, the sale of substantially all of our assets or other corporate change.

Your Rights and Choices Regarding Your Information.

All Users.

Emails. You can unsubscribe from marketing-related emails by clicking unsubscribe at the bottom of any message. We will still send you transactional and administrative emails about your use of the Services and your account.

Text Messages. You can opt out of text messages by contacting support@base-bites.com, changing your account settings, or replying STOP from the mobile device that received the message.

Push Notifications. You can opt out of receiving push notifications through your device settings.

Geo-Location Information. To ensure the safe delivery of Gigs, BaseBites’ Terms and Conditions requires Drivers to agree to keep their location on “ALWAYS” while Gig is in progress. Drivers can prevent their device from sharing location information through their device’s system settings. Note that this may impact BaseBites’ ability to provide you our full range of features and Services.

Targeted Advertising. If you would like to opt out of any targeted advertising from us, please access the NAI Opt-Out Page. Please note that this will opt you out of targeted ads from all participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.

Note that in order for behavioral advertising opt-outs to work on your device, your browser must be set to accept Cookies. If you delete Cookies, buy a new device, access our Services from a different device, login under a different screen name, or change web browsers, you will need to opt-out again.

Cookies. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Services.

Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. BaseBites does not currently support Do Not Track requests because there is no standard interpretation or practice for such signals.

Modifying Your Account Information. You can review and modify certain account information by logging in to your account settings and profile.

User Content. To request removal of your User Content, please contact us through support@base-bites.com. We will make reasonable efforts to remove your User Content as requested.

Closing Your Account. You can cancel your User account by contacting us at support@base-bites.com. Even after you close your BaseBites account, we will retain certain of your information (including personal information, geo-location information, trip history, credit card information and transaction history) as needed to comply with our legal, regulatory and contractual obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card company), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary or helpful for us to provide our Services effectively.

California Residents.

The California Consumer Privacy Act provides some California residents with the additional rights listed below.

Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:

(1) The categories of personal information that BaseBites collects, uses, discloses, and sells, as applicable;

(2) The categories of sources from which personal information is collected;

(3) The business or commercial purpose for collecting or selling (if applicable) the personal information;

(4) The categories of third parties with whom we share personal information; and

(5) The specific pieces of personal information that we have collected about you.

Right to Delete. You may request that BaseBites delete your personal information. Note that deletion requests are subject to certain limitations, for example, we may keep information as required or permitted by law and/or our contractual obligations. We may also keep transaction history and information needed to process future transactions, certain account-related information (as noted above in Closing Your Account), and to facilitate User requests.

Submitting a Request. California residents can submit a request to access or delete their personal information by emailing us at Privacy@base-bites.com. Please include your full name, email address, and the phone number associated with your BaseBites account, along with the type of request you are making, so that we can process your request most efficiently.

You have the right not to be discriminated against if you exercise your California privacy rights.

Other Things for You to Know.

Third Party Content. The Services may link to other web sites and online services. The inclusion of a link on the website or mobile app does not imply endorsement of the linked third-party website or their products and services, and is provided for your convenience only. We have no control over such third parties and if you decide to access any third party link, you do so subject to the terms and conditions and privacy policy that site.

Social Media Features and Widgets. BaseBites’ online and mobile Services include social media features, such as the Facebook Like button, and widgets such as a “Share This” button. These features may collect your IP address, which page you are visiting on our online or mobile Services, and may set a Cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

Children. Our Services are not directed toward minors and no one under 18 is allowed to register with or use the Services. If we discover that we have inadvertently collected personal information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor and believe he or she has disclosed personal information to us, please contact us at support@base-bites.com.

Security. The personal information, biometric data and geo-location information that BaseBites collects is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices to protect your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication. Any information you transmit to BaseBites is done at your own risk.

If you have questions about anything in this Privacy Policy, please contact us at support@base-bites.com.

Changes To Our Privacy Policy.

BaseBites may update this Privacy Policy from time to time to reflect changes to our practices or in applicable law. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you on our website(s) or in our mobile app. Please periodically review this page for the latest information on our privacy practices